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FAQ

Answers to most common questions about products, orders, shipments, and payments.
PRODUCT FAQs
Are your products natural and vegan-friendly? Plus

Yes! All Nuni products are 100% natural, vegan-friendly, toxin-free, and free from
artificial fillers.
What's the shelf life of Nuni products? Plus

Supplements: 2 years. Skincare: 12 months. Best before dates are on each product. Store in a cool, dry place away from direct sunlight.
Can I use multiple Nuni products together? Plus

Absolutely! Our products work harmoniously together, Women's Blend for internal support, Boob Oil for daily care rituals, and Scar Serum for specialised treatment.
SUBSCRIPTIONS
Why subscribe? Plus

Monthly deliveries arrive automatically. Manage everything through your account—pause, skip, or cancel anytime up to 3 days before processing.
Can I change my delivery schedule?  Plus

Yes! Easily adjust your delivery date through your account dashboard anytime.
Any minimum commitment?  Plus

None. Cancel anytime. Most customers stay because they love the convenience and knowing their wellness is consistently supported.
When am I charged?  Plus

Only when your order ships, typically 2-3 days before delivery. You'll receive an email notification before processing.
SHIPPING & RETURNS
What are your shipping timeframes? Plus

All orders processed within 48 hours:

  • Australia: 2-6 business days ($10 flat rate)
  • International: 10-16 business days ($30)
  • Free shipping on subscriptions & bundles
  • Tracking provided
I haven't received my confirmation email? Plus

Check your spam folder and ensure hello@nuni.com.au is on your approved list. If using PayPal, check the email linked to that account.
What's your return policy? Plus

We accept returns for unopened, damaged goods only. Contact hello@nuni.com.au within 2 weeks for full refund or replacement.
WHOLESALE
Can I become a retail partner? Plus

We'd love to explore partnership! Complete our stockist enquiry form here or email us - wholesale@nuni.com.au.